You will see this message if you try to run SketchUp on too many machines. 'Device limit reached, please sign out from another device'.Either way, signing out and back in again should fix the issue. It can also happen if the request to authorize your device fails for some reason when signing in. This can happen if you’ve used the “Deauthorize All” command via the Trimble Account Manager. You may need to unblock this address in your firewall or proxy server. 'We are having trouble communicating with our entitlements server'.You’ll need to sign up for a new subscription to be able to use SketchUp again. You’ll see this message if you’ve disabled Auto-Renewal or canceled your SketchUp subscription. If you’ve altered any system files for SketchUp you may need to delete those files, then sign out and back in to generate a valid license. This should only occur if the SketchUp license file on the system has become corrupt. To resolve the issue you’ll need to re-connect to the network, or you may need to sign out and back in with your Trimble ID. While not typical, you may see this error if you’re offline for longer than the allotted 28 days. If you are offline longer than 28 days then you’ll need to re-connect to the network to continue using SketchUp. SketchUp Pro for Desktop requires a periodic check-in with the authorization server. You should be able to resolve this issue by trying again. In most cases it's likely due to a network connection error, but sometimes it's an issue on our side.

If our request completes without issuing a trial entitlement it results in this error. Please try again later.”Īfter clicking the button to start your trial, we expect that you'll have the 'trial entitlement' after the request completes. SketchUp Pro for Desktop - Subscription Licensing Errors

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